Frequently Asked Questions
Everything you need to know about your Daniel Wellington experience.
How do I change my watch strap?
Most Daniel Wellington watches feature interchangeable straps. Use the strap-changing tool included in the bottom of your watch box to push the spring bars through the lugs, allowing you to swap leather, NATO, or mesh bands easily.
What is the water resistance of Daniel Wellington watches?
Our watches are generally water-resistant up to 3 ATM. This means they can withstand splashes or brief immersion in water, but should not be worn while showering, swimming, or diving.
How long does shipping take and how much does it cost?
We offer standard and express shipping worldwide. Delivery times typically range from 3 to 5 business days depending on your location. Shipping costs are calculated at checkout, though we often offer free standard shipping on orders over a certain value.
What is your return policy?
You have the right to return any items purchased directly from our website within 30 days of receipt. The products must be unused, in their original packaging with protective labels and stickers intact.
Are Daniel Wellington products covered by a warranty?
Yes, all our watches come with a limited two-year warranty from the date of purchase. This covers manufacturing defects on the watch itself, including the movement, case, and crystal.
How can I verify if my watch is authentic?
To ensure you are purchasing an authentic Daniel Wellington product, we recommend buying directly from our official website or an authorized retailer. Authentic watches feature high-quality engravings and come in branded packaging with a certificate of authenticity.